Nadia Hollis, payments editor
Nadia spent nine years in Australian retail banking operations — four of them on real-time payments rollouts — before moving into consumer payments journalism. She now runs the deposit and withdrawal test bench that produces every timing figure published here.
What Nadia covers
Nadia writes the payment method pages, starting with the rail Australians ask about most: our PayID casinos guide is built from her logged NPP transfers rather than operator marketing. She also maintains the shared timing dataset used by the tables on the payment method comparison homepage, including the card decline figures published on our Visa casinos page and the round-trip results on our payment methods hub.
Her work focuses on the gap between an advertised payout window and a measured one: bank-side blocks, internal approval queues, weekly caps and the verification steps operators add once a withdrawal crosses a threshold.
- New Payments Platform, Osko and PayID mechanics
- Card scheme rules, chargebacks and gambling MCC blocks
- Cashier limits, fees and weekly payout caps in AUD
- Withdrawal verification and KYC friction points
How she tests
Each cycle Nadia funds an account with her own money, plays, and requests a withdrawal within 48 hours, timing every step with a stopwatch and archiving the cashier screens. Failed or delayed payouts are logged as carefully as fast ones, because the outliers are what most readers actually hit.
All of her drafts are verified by Tom Arden before publication, and the full editorial process is described on our editorial team page.
Contact and disclosures
Nadia can be reached at the editorial address in the site footer for corrections, test requests or data queries. She holds no commercial relationship with any operator compared on this site and does not see affiliate performance data before ranking decisions are made.
Written and fact-checked by
Author

Payments editor
Nadia spent nine years in Australian retail banking operations, including four on real-time payments rollouts, before moving into consumer payments journalism. She runs our deposit and withdrawal test bench.
- New Payments Platform
- PayID
- Card scheme rules
- Chargebacks
Fact-checker

Compliance fact-checker
Tom is a former AML analyst who checks every claim we publish against ACMA guidance, the Interactive Gambling Act 2001 and current state regulator positions before it goes live.
- Interactive Gambling Act 2001
- ACMA enforcement
- AML/CTF
- Responsible gambling codes
Every page is written by one editor and independently verified by another — see our editorial team.
