AU · AUDContact the AussieCasinoPayments editorial team
AussieCasinoPayments is an independent Australian comparison site, and we keep a direct line open to readers, operators and regulators. If you have a correction, a partnership question, a media inquiry or feedback on a test result, the fastest way to reach the editorial team is by email. If you are querying a published figure, read our how we test guide first — it explains how each number was captured.
We do not provide gambling advice, customer support for any operator, or help with account issues at casinos. For those queries you should contact the operator's own support team directly. What we can help with is everything about how payments move in and out of Australian-facing casinos, from PayID and Visa to Mastercard and the wallets we have tested.
You can also meet the people behind the reviews on our editorial team page. Payments editor Nadia Hollis logs every transaction and compliance fact-checker Tom Arden verifies every regulatory statement before it is published.
Email the editorial team
Send queries, corrections and partnership requests to editorial@aussiecasinopayments.com. We aim to respond to reader emails within two Australian business days, and corrections are typically published within five business days once verified.
When reporting a factual error, please include the page URL, the sentence or figure you believe is wrong, and any evidence you can share such as a screenshot, a transaction receipt or an operator communication. We fact-check every correction request before we update the page and credit the contributor when appropriate.
For media and speaking requests, please use the same address with 'Media request' in the subject line. The team is available for comment on Australian casino payments, deposit methods, withdrawal speeds and the regulatory environment facing offshore-licensed operators.
Visit our Sydney office
Our registered office is in the Sydney CBD. We do not offer walk-in gambling support or operator customer service at this address, but postal correspondence and verified legal notices can be sent here.
Level 8, 66 Clarence Street, Sydney NSW 2000, Australia. The office is a short walk from Wynyard Station and is serviced by buses along Clarence Street and York Street.
What we can help with
The editorial team handles anything that touches our published testing, methodology or commercial policy. We do not process gambling transactions, reset passwords or mediate disputes with operators. You can also return to the homepage to browse all payment methods and current rankings.
- Corrections or updates to test results, fees, limits or operator details on any published page.
- Questions about how a specific payment rail works for Australian players, including PayID, Visa and Mastercard.
- Partnership, affiliate and advertising enquiries related to Australian-facing casino payment content.
- Media requests for comment on payments, regulation and responsible-gambling messaging.
- Feedback on site usability, accessibility or factual accuracy.
If gambling is causing harm
We do not provide counselling or financial advice. If you or someone you know needs help, Gambling Help Online is free, confidential and available 24/7 on 1800 858 858. Lifeline provides 24-hour crisis support on 13 11 14, and BetStop is the free National Self-Exclusion Register for Australian licensed online wagering.
You can also raise a safer-gambling concern about any operator we list by emailing the editorial desk, and the limits of what our testing can promise are documented in our how we test casino payments guide, alongside the rail-by-rail results in our payment methods hub and the fastest-settling option we measure on our PayID casinos page.